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Metroplex

Lifetime Powertrain Warranty

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Metroplex Chrysler Dodge Jeep Ram FIAT is the official location for all of your Chrysler Group Vehicle sales, service and parts needs. With a completely new, fully-trained staff, this state-of-the-art facility has been designed from the ground up to provide the ultimate buying and service experience for your New or Metroplex Certified Vehicle purchase. If you don’t own a Chrysler Group vehicle, no worries. Our state-of-the-art service facility is equipped to service any vehicle regardless of year, make or model.

Are you ready to experience that “new car smell?” Metroplex Chrysler Dodge Jeep Ram FIAT is excited to put you in the driver’s seat. And most of our New & Metroplex Certified Vehicles come with a Lifetime Powertrain Warranty, part of our commitment to exceptional customer service!

Serving Dallas, Plano, Park Cities, Richardson, Arlington, Irving and Grapevine

The first thing you should know about Metroplex Chrysler Dodge Jeep Ram FIAT is we’re dedicated to satisfying you. This is true from the moment we hand you the keys to your new Chrysler, Dodge, Jeep, Ram, FIAT or pre-owned vehicle to 150,000 miles (or more) down the road when you might decide to upgrade to something with fewer quirks.

To complement our stellar collection of products, each chosen for its unique ability to match different peoples’ driving styles, lifestyles, wants and needs is an expansive certified Chrysler, Dodge, Jeep, Ram, and FIAT parts store, and state of the art service center dedicated to keeping your car young at heart until the day you decide to retire it.

And, of course, we wouldn’t be complete without our savvy, in-house team of car loan and Chrysler, Dodge, Jeep, Ram, and FIAT lease specialists. More than just being good with numbers, they’re good with people; which makes for a zero-stress auto financing experience. We think you’ll agree, that’s pretty hard to find.

The sales staff at Metroplex Chrysler Dodge Jeep Ram FIAT is here to answer your questions related to inventory, service, parts, financing and more.

 

This Metroplex New & Pre-Owned Lifetime Limited Powertrain Warranty begins on the vehicle purchase date and from the mileage on the odometer at the time of sale. This WARRANTY shall end when you no longer own the vehicle.

Covered Components

ENGINE

Cylinder block and cylinder head(s), all internal lubricated parts including pistons, piston rings, wrist pins, connecting rods, rod and main bearings, crankshaft, camshaft(s) and bearings, followers, lifters, pushrods, rocker arms, rocker shafts, and bushings, balance shafts, valves, valve seats, valve guides, valve springs and retainers, oil pump, oil pump pick up, oil pump drive and water pump.

TRANSMISSION/
TRANSFER CASE

Automatic Transmission Equipped: Transmission Case and all internal lubricated parts including oil pump, valve body, torque converter, governor, clutches, bushings, shafts, gear sets, bearings, vacuum modulator, dip stick and tube. Manual Transmission Equipped: Transmission case and all internal lubricated parts including shafts, bushings, bearings, gear sets, synchronizers and shift forks. Transfer Case Equipped: The Transfer Case housing and all internal lubricated parts.

DRIVE AXLE

Front Wheel Drive Equipped: Drive axle housing and all internal lubricated components including carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, constant velocity joints and double offset joints (except if boot was damaged or missing). Rear Wheel Drive Equipped: Drive axle case and all internal lubricated parts including carrier, ring and pinion gears, gear sets, bearings, bushings, limited slip clutch pack, axle shafts, drive shaft(s), drive shaft support and u-joints. Four Wheel Drive/All Wheel Drive Equipped: All components listed under Front Wheel Drive Equipped and Rear Wheel Drive Equipped are covered.

Seals and Gasket coverage included for the Powertrain components listed above.
For complete information concerning terms, conditions and exclusions please refer to the American Guardian limited powertrain warranty.
Additional Program Benefits

24/7 EMERGENCY TOWING COVERAGE

If your vehicle breaks down, due to a covered component, you will be reimbursed for reasonable towing charges. The vehicle will be towed back to the selling dealership if within 50 miles, otherwise, to an ASE Certified repair facility in the U.S. or Canada.

150-POINT VEHICLE INSPECTION

Our Metroplex Pre-Owned Vehicles must meet strict requirements in regards to their condition. Every Metroplex Pre-Owned vehicle receives a comprehensive 150-point inspection, performed by an ASE Certified and factory trained service technician.

CARFAX® VEHICLE HISTORY REPORT

When buying a used car, one of the first questions you might ask yourself is, “Are there any problems with the car?” CARFAX® vehicle history reports include information on accidents, odometer rollback, lemon vehicles, flood damage, branded titles and much more.

For complete information concerning terms, conditions and exclusions please refer to the American Guardian limited powertrain warranty.
Reporting a Mechanical Breakdown Claim

1. Take immediate action to prevent further damage to the vehicle.

2. Return the vehicle to us before the warranty term expires. If you are more than 50 miles from us, you may take the vehicle to the nearest available licensed repair facility. Call or have the repair facility call the administrator at 1-800-579-2233 to obtain prior authorization for repairs. Provide a copy of this warranty or the warranty number, if possible.

3. You will be required to authorize disassembly of the vehicle if disassembly is necessary to diagnose the cause and cost of the reported mechanical breakdown. You will be responsible for any disassembly charges if the associated repairs are not covered repairs.

4. If requested, provide us or the authorized repair facility with copies of the vehicle’s maintenance records.

5. All repairs must be authorized by the administrator prior to beginning any repairs covered by this warranty.

Your Responsibilities

You have the responsibility to properly maintain the vehicle as recommended by the manufacturer, to reasonably protect the vehicle from further damage when one or more parts fail, to maintain records of routine vehicle maintenance performed by you or others, to follow the procedures for reporting a claim for benefits as described in this warranty, and to cooperate fully with our reasonable requests to examine vehicle maintenance records, inspect the vehicle, or establish ownership of the vehicle in the event you report a claim for benefits. Maintenance records generally include a detailed log of maintenance you perform and receipts for purchase of services provided by others and parts and supplies used by you or others in performing maintenance services. You must obtain preauthorization for any repairs made to the vehicle by a repair facility other than ours.

Maintain your Vehicle with Metroplex
checkmark Our knowledgeable automobile technicians are ASE certified.
checkmark We know when to perform the right services at the right time, keeping your warranty valid.
checkmark You will be required to authorize disassembly of the Vehicle if disassembly is necessary to diagnose the cause and the cost of the reported mechanical breakdown. You will be responsible for any disassembly charges if the associated repairs are not covered repairs.
checkmark If requested, provide us or the authorized repair facility with copies of the vehicle’s maintenance records.
checkmark All repairs must be authorized by the administrator prior to beginning any repairs covered by this Warranty.

Metroplex Sales

2800 W Mockingbird LN, Dallas, TX 75235
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Metroplex Service

6350 Denton Dr, Dallas, TX 75235
Get Directions

Call us today!

Sales: (214) 506-0193

Service: (214) 473-4699

Parts: (214) 790-7257


Sales Department Hours
Monday: 9:00am – 8:00pm
Tuesday: 9:00am – 8:00pm
Wednesday: 9:00am – 8:00pm
Thursday: 9:00am – 8:00pm
Friday: 9:00am – 8:00pm
Saturday: 9:00am – 7:00pm
Sunday: CLOSED